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How to Become a Robotics and Automation Technician

Few things still sound as futuristic today as a robot. Even in our hyper-connected society, technology is still human-centric. People may even be skeptical about robots working seamlessly alongside us, performing tasks that were once thought only capable to be performed by humans.

What if you could have a career working hands-on with robotic technology every day? Modern robotic technology makes life easier and automates processes that improve human productivity and minimize errors. As a robotics and automation technician, you would learn how to program robots to perform desired tasks, how to troubleshoot problems, make repairs and have fun interacting with one of the most emerging technological fields.

If you are someone who loves to work with their hands, stay active on the job and are fascinated by the reaches of technology, a robotics and automation degree program could be the perfect next move in your career.

What Is Robotics and Automation?

Robotics and automation are a diverse field, and though people tend to use both terms inter-changeably, they have distinct differences. Robotics is the process of developing, constructing, programming and maintaining robots to perform specific tasks. Each robot has a function when it is built. Automation is the process of using machines to perform tasks that were traditionally performed by humans.

Combined, robotics and automation form the field of using robots to perform tasks in workplaces that make humans’ jobs easier. There are two main types of automation: IA and RPA. IA stands for industrial automation, and it involves using robots to perform physical tasks. RPA stands for robotic process automation, and it involves programming to perform technological processes such as testing, processing and control systems.

A robotics and automation technician can wear many hats and perform a variety of tasks in both IA and RPA. One of the benefits of this job is the ability to pursue your personal interests and develop a specialization. Whether it’s electro-mechanical engineering or software programming, you will be exposed to a variety of skill sets through your training that you can continue to develop on the job.

Why Is Robotics and Automation Being Used More Often?

The increased use of technology has made it more affordable to produce and accessible to companies. This has led to the widespread adoption of robotics across all domains, including medicine, customer service and manufacturing. The use of artificial intelligence, which becomes smarter and more capable each year, allows machines to learn as they work. This improves their performance and output, making them even more valuable.

Robots can also perform tasks 24/7, which results in higher output and greater savings for companies. Many people have voiced concerns over this fact, fearful that robotic automation will result in significant job loss in the coming decades. In some fields, this is true, but there will always be a need for robotics and automation technicians to operate and maintain machinery and systems.

What Does a Robotics and Automation Technology Technician Do?

Robotics and automation technicians conduct performance assessments, interpret data and blueprints, perform repairs, and write reports. They often work on robots’ electrical systems to perform maintenance, make improvements or replace old or damaged parts. They also work hands-on with mechanical systems, integrated controls, hydraulics and logic systems to ensure every robot is performing at its best.

Communication is another large part of a robotics and automation technician’s job. The robots they work with impact an operation on many levels, and the technicians often have to ask questions and give feedback to other professionals. This means writing reports, making and maintaining spreadsheets and giving presentations are a routine part of their job.

Where Does a Robots and Automation Technology Technician Work?

The work environment varies greatly for a certified robotics and automation technology professional. You can align your skills and education with a field of interest including manufacturing, automotive, retail or healthcare. Your chosen field could have you working in an office setting, in a warehouse or in a factory. The freedom to have a say in where you work and what your schedule looks like makes this career largely appealing for those who consider themselves independent professionals.

There is also a tremendous amount of on-the-job learning and growth opportunities. You will need to be up to date with the current trends and future of emergent technologies. This often results in trips overseas or to conferences to witness new robotics. You get to work alongside professionals who love robots and engineering as much as you, and there will always be something to learn from those around you.

What Are the Benefits of Getting a Degree in Robotics and Automation?

Through a degree or certification program, you gain hands-on experience with robotics and automation machines, learn programming and build a solid foundation to find work and launch your career. Becoming a specialist in robotics and automation starts with mastering the fundamentals of this rapidly evolving and ever-expanding field.

Training is highly interactive from day one, and you will be encouraged to work alongside your peers to ask questions, solve problems and build confidence along with your skills.

Some of the courses you can expect to take are:

  • Introduction to Electrical Theory
  • Electrical Design and Troubleshooting
  • Applied and Theoretical Physics and Mathematics
  • DC & AC Electrical Theory and Systems
  • C and C++ Programming
  • Drafting, Imaging and Functional Systems Design
  • 3D Printing and Industrial Robotics Concepts and Processing

A degree or certification program prepares you for entry-level work as a robotics and automation technician in a variety of locations and industries. The crossover can be excellent for someone who has a particular field in mind and wants to become qualified to work in their favorite niche or environment.

Final Thoughts

Throughout training, you will learn a wide range of subjects that prepare you for many potential career titles. You could go on to become a technician in research & development, electro-mechanical work, industrial automation, robotics and engineering, field service and many other fields. So, take the first step into the future and learn more about becoming a robotics and automation technician today. 

Does a career as a robotics and automation technician interest you? MIAT College of Technology is here to provide you with knowledge and training that will propel you into the growing field of Robotics and Automation Technology. As a successful graduate of one of MIAT College of Technology’s electromechanical training programs, you will be fully prepared for an entry-level career in many different settings. Graduates pursue positions in service, manufacturing, construction, commissioning and sales.

To learn more about the Robotics and Automation Technology Program and to explore if MIAT is right for you, fill out the form on this page. Contact us if you are interested in becoming a robotics and automation technician today.

How Long Does It Take to Become a Wind Turbine Technician?

Wind turbines are at the forefront of America’s energy improvement. Wind energy is highly accessible and one of the most rapidly growing forms of energy conservation technology used today. Wind turbine technicians, also called wind techs, are the professionals who maintain these massive structures. With an expected job growth rate of 61 percent from 2019 to 2029, according to the U.S. Bureau of Labor Statistics, it’s a great consideration for anyone looking for a fast-growing, stable career path.

Whether you’re just starting out in the workforce or looking for a major career change, you can become a wind turbine technician with a non-graduate degree earned through an accredited trade school. In under a year, you can become qualified for entry-level wind tech jobs and start earning.

How Long Does It Take to Become a Wind Turbine Technician?

You can complete a full-time wind turbine technician program in as little as 7 months while attending full-time. You do not need any prior educational or work experience, but you must be at least 18 years old and hold a high school diploma or GED. Full-time studies can be demanding, but this approach prepares you for work in as little as 7 months. With so much to learn in such a short period, you will build a specialized knowledge base and valuable skill set that makes you a strong candidate for wind turbine jobs near you.

Why Are Wind Turbine Technicians in Demand?

There are several reasons why wind turbine technician job growth is increasing at such a rapid pace. First is the increase in renewable energy usage. People continually are pushing to live greener, and environmentally-conscious efforts are being made at local, state, and federal levels to reduce fossil fuel consumption, lower carbon emissions, reduce air pollution, and slow the effects of climate change. As alternative energy becomes more affordable, technology will expand, creating greater opportunity for professionals.

Political policies, wind energy tax credits, and government mandates are pushing wind-powered systems into more locations. With so many turbines being build and installed, there is a strong demand for qualified, intelligent wind turbine technicians to maintain them.

What Do You Learn During a Wind Turbine Technician Program?

Wind turbine technician training programs are broken into several categories. These subjects build upon themselves and include a variety of classroom instruction from industry professionals and hands-on skills training exercises.

You will be introduced to the most important tools and professional skills. Then, you’ll move on to learning about subjects like precision measuring and rigging as well as materials, processes, and welding. Further instruction will teach you about DC and AC electrical theory, wind operation, and renewable energy resources.

A variety of exercises will help you learn the various parts of wind turbines and their mechanics, including hydraulics and gears. Learning how each part works both individually and together as part of a whole system is vital to becoming the best wind turbine technician you can. When diagnosing jobs or doing a repair, you will need to draw from your training to make the right call. This requires a proper approach for a repair that includes isolating the target area, monitoring its performance, choosing the right tools, and using the right techniques to ensure the repair is efficient, durable, and thorough.

What Does a Wind Turbine Technician Do?

Wind turbine technicians make repairs and ensure that turbines are always operating at their optimal potential. Performance monitoring through remote systems as well as routine on-site inspections keep wind energy flowing.

There are three major parts of a wind turbine to know: the tower, three blades and a collection of gears, and a generator and gearbox called a nacelle. You will learn how all these parts work and make repairs to components on different job sites as needed.

Some of the typical job responsibilities of a wind turbine technician are:

  • Conduct exterior inspections of turbines to ensure they are structurally sound and physically maintained.
  • Climb turbine towers to make closer inspections and repair damaged or faulty equipment.
  • Perform routine preventative maintenance.
  • Monitor and repair wind turbine hydraulics and gears.
  • Make mechanical and electrical repairs to various components of the wind turbine.
  • Collect and compile wind turbine data to draw insights and generate useful reports.
  • Work with a variety of systems such as underground transmission systems and fiber optic control systems.

Turbines can be monitored remotely from an office with 24-hour data surveillance taking place, so wind turbine technicians can immediately respond to any type of emergency. Maintenance occurs at different times depending on the site and scale of the wind turbine system, but maintenance occurs at least once annually and sometimes up to three times per year.

Wind turbine technicians typically work outdoors because they climb to repair towers and make repairs on nacelles. They typically work in pairs, so you will have a partner who travels with you to various job sites.

Final Thoughts

Now that you know how long it takes to become a wind turbine technician, all you must do to start your career path is apply to a trade school with a wind turbine training program. Once you’re enrolled, you can begin studying and be on your way toward working in the field within 7 months. Trade schools offer more than just education, they are committed to helping students like you find gainful employment in their fields, going above and beyond to help you feel confident about interviewing and even helping you locate potential jobs. Become part of this growing industry today and start earning tomorrow. 

Does a career as a wind turbine technician interest you? Want to have the power of an entire nation at your fingertips? The Wind Turbine Technician Program from MIAT College of Technology provide the hands-on training, practical experience and industry support it takes to pursue a rewarding technical career in just 7 months. Wind turbine technicians must inspect and service a turbine’s blades on a regular basis. This is done by entering the turbine through the base of the tower and climbing a ladder or riding an elevator up through the tower shaft. Depending on the task at hand, technicians may be suspended hundreds of feet in the air! When needed, it’s not uncommon for helicopters to raise wind turbine technicians up to the desired working height. 

To learn more about the Wind Turbine Technician Program and to explore if MIAT is right for you, fill out the form on this page. Contact us if you are interested in becoming a wind turbine technician today.

Thankful to Students, Faculty, Staff, and Many Other Supporters For Contributing to The Houston Business Journal’s Most Admired CEO Selection


By John Willis, MIAT  College of Technology Houston Campus President

Early last week, I received some news that truly left me speechless and humbled: I learned that I was selected by The Houston Business Journal and its panel of judges as a “Most Admired CEO.”  I was nominated by Laura Pennino for the 2021 Most Admired CEOs of the greater Houston area.  Some of you know Laura. She serves as our Public Relations consultant for the Houston campus, and she is one of MIAT’s biggest supporters.

I write this blog not to brag, but instead to express my deep appreciation to every person and group of people who have contributed to helping me to secure this most humbling designation. I truly believe these types of awards are not due to individual merits, but more so a reflection of an organization and the people who are part of it.  I am especially thankful to three very busy people who wrote letters of recommendation on my behalf —  MIAT’s board chair Victor Maruri, Managing Partner of HCP & Company; Titus Hubbard, MIAT Houston campus Director of Education;  and Leisa Holland-Nelson, vice president and chief marketing officer of ASTOUNDZ who also is the past chair of the American Cancer Society’s Real Men Wear Pink Campaign I could not have asked for three more genuine letters of recommendation. (more…)

Is an Aircraft Mechanic a Good Job?

Considering becoming an aircraft mechanic? A fascination with aircrafts and love of intricate problem-solving could put you on the path toward becoming a certified aircraft mechanic. Since the first airplane was invented in 1903, people have been amazed by the incredible feat of machinery and engineering. In the last century, planes have become some of the most complex and powerful forms of transportation available.

There are many careers in aviation beyond piloting, and an aircraft mechanic is one that is perfect for the mechanically-minded. Also known as aircraft maintenance technicians or aviation mechanics, an aircraft mechanic knows all the inner workings of various types of aircrafts. Their career is dedicated to ensuring engines and other components are working properly for safe air travel.

Why Does Someone Become an Aircraft Mechanic?

A passion for airplanes and air travel inspires some to begin exploring how to fix aircraft as a career. This passion can be realized by taking an aviation maintenance technician program. During this program, you’ll learn not only how to repair and maintain large planes but helicopters and light aircraft as well. Rather than sitting in the cockpit, you can work hands-on with an aircraft’s technology, systems, and individual parts. Learning how they all work together and how to repair aircraft is a lofty ambition, but it provides a fun and rewarding challenge if you love solving problems.

If you’ve always considered yourself a bit of a handy person who loves DIY projects and fixing things, then becoming an aircraft mechanic could be the perfect way to merge your love of all things aircraft with a fulfilling career.

Is Aircraft Mechanic a Good Job?

Becoming an aircraft mechanic or aviation maintenance technician offers plenty of advantages that make it a rewarding job. For starters, you will stay active all day long. Also, most of the work takes place in the field, so you won’t be stuck behind a desk or typing on a keyboard for 40 hours a week.

Instead, you’ll be working on-the-job with like-minded individuals who share your passion, that help you grow professionally. You’ll find support from your coworkers as well as gain valuable knowledge from the supervisors and head mechanics who have been working on aircraft for decades.

You’ll always continue to learn something new everyday thanks to the continual evolution and improvement of aviation technology. In addition to new parts and models, you’ll also first to see new innovations and work with them directly. Your job tasks will range from conducting pre- and post-flight inspections to making repairs and performing routine maintenance on a variety of aircraft. You will work every day knowing that your skills, knowledge, and presence are fundamental to hundreds of people’s safety.

What Hard Skills Are Important for an Aircraft Mechanic to Learn?

Like any job, aircraft mechanics and aviation maintenance technicians need both hard and soft skills to succeed in their careers. Hard skills are considered the bulk of the career’s requirements; they are based on technical knowledge and techniques required to get the job done each day.

For starters, the most important education will center around flight dynamics such as lift, thrust, drag, and weight. These principals will deepen your understanding of how different parts of an aircraft operate and how physics affect their functionality. They learn about airframe and aircraft mechanics including assembly and maintenance, rigging, fuel systems, landing gear systems, hydraulics, pneumatics, and navigation instruments

You’ll also learn about the inner workings of various fuel systems, cabin atmosphere, oxygen systems, de-icing systems, and electrical systems positioning. Everyday a combined knowledge and related skill set from these areas will help you perform your job. Whether you work exclusively with private planes and helicopters or work on jumbo jets at an airport, these hard skills will be essential to performing your daily tasks safely and efficiently.

Further, you’ll need skills including general aviation mechanical troubleshooting and sheet metal fabrication. In addition to repairs, you’ll also be responsible for the maintenance and inspection of flights. Knowing how everything should operate always grants you the ability to identify potential problems and correct them before they cause trouble.

Soft Skills for an Aircraft Mechanic

Mechanical work isn’t solely about technical skill; there are numerous soft skills and characteristics you’ll also have to develop to succeed. For starters, you’ll will develop strong organization skills. Detail is everything to a mechanic; you must know where every single rivet belongs and easily identify when a single wire is out of place.

You will also have to be a good communicator, which involves knowing how to express your thoughts, ideas, and findings clearly and accurately. This includes not only verbal communication but written reports as well. There is some paperwork involved in the job, and you’ll be responsible for maintaining documentation and writing reports about your work.

A keen eye for detail and ability to concentrate for long periods is also required. Aviation repairs must be precise down to every rivet; sharpening your focus and working on improving your attention span through various brain-training activities can prepare you for the job.

Final Thoughts

Now that you know becoming an aircraft mechanic is a good job, it is time to learn more about the aviation maintenance technician program at MIAT. This program will prepare you for the FAA certification, making you a certified aircraft mechanic. With this knowledge and these skills, you can work on a variety of aircraft and keep those flying safe in the process. Take the time to learn about aviation maintenance and start a rewarding career as an aircraft mechanic.

Ready to learn more about getting a degree to become an aircraft mechanic? The Aviation Maintenance Technician Program from MIAT College of Technology provides the hands-on training, practical experience and industry support it takes to pursue a rewarding technical career. At MIAT College of Technology, our aviation maintenance training focuses on teaching you the advanced precision skills necessary to become FAA Certificated Airframe and Powerplant Technicians. With the strong foundations that we provide, you will be prepared to start your exciting career immediately after graduation.

To learn more about the Aviation Maintenance Technician Program and to explore if MIAT is right for you, fill out the form on this page. Contact us if you are interested in becoming an aircraft mechanic today.

First MIAT Houston Graduation Ceremony Since December 2019 Holds Special Significance

By John Willis, MIAT College of Technology Houston Campus President

Words cannot adequately express how excited and happy I was to welcome almost 80 graduates, their family members and friends, our faculty, staff, and our keynote speaker Kim Pritchard to our April 30 graduation ceremony! This was the first in-person graduation ceremony for MIAT’s Houston campus since in 18 months  because of COVID-19 pandemic health and safety considerations.  

We did it! We took a giant leap of faith forward and hosted a celebration in person, face-to-face, with cheers and clapping, smiles, laughter, handshakes, and hugs of the real and not virtual kind! Yes, we masked up, dressed up, and showed up to honor a group of courageous men and women who persevered toward completing their program of study while navigating unprecedented challenges. (more…)

How Do I Get a Job in Renewable Energy?

Are you interested in starting a new job in the renewable energy industry? There are many different opportunities such as becoming a wind turbine technician or a green power plant operator to name a few. With the growth in this job sector, you have the opportunity to start a new adventure in renewable energy. So, how do you get a job in renewable energy?

How Do I Get a Job in Renewable Energy?

The best way to get a job in renewable energy is to graduate from a trade school that offers programs in renewable energy such as wind turbine technician and solar panel installation programs. You will also have the opportunity to find a job as a green power plant operator, maintenance worker, industrial mechanic, control operator, field service technician, or boiler operator. The renewable energy industry supports all of these job titles whether it is in wind, solar, hydroelectric, nuclear, or biomass. Here is what some of these jobs entail.

Wind Turbine Technician

A wind turbine technician is responsible for installing, maintaining, monitoring, and repairing wind turbine components and systems. Monitoring and maintenance happen both on-site and off-site. The wind turbine technician has the ability to monitor wind turbines from a remote location and get alerts when maintenance or repairs are needed. Remote monitoring also gives them the ability to collect turbine data for additional research and analysis. They will test and troubleshoot electrical, mechanical, and hydraulic turbine components. They may also service transmission systems, wind field substations, and fiber optic sensing and control systems.

Green Power Plant Operator

Power plant operators in green energy control operate systems that generate electric power. They maintain, repair, and replace these green energy systems as needed. Whether the power plant is using turbines, generators, or boilers, the power plant operator will inspect and coordinate operations of power plants, dams, and steam generation.

What You Learn in an Energy Technology Degree Program

During this degree program, you will learn about power generation, power plant operations, wind power, compression technology, and process systems. This program offers a combination of lectures and hands-on assignments in the real world.

Classes will focus on energy industry fundamentals, safety compliance, OSHA, and first aid training. Courses will also include physics, electrical theory, wind technology, materials processing, advanced troubleshooting programmable logic controllers, and industrial heating and cooling. A set of courses will focus specifically on renewable energy sources. This energy technology degree program will prepare you for an entry-level position in renewable energy.

Increased Growth for Jobs in Renewable Energy

The renewable energy industry is continuing to grow, According to the U.S. Energy Information Administration (EIA), renewable energy consumption surpassed coal for the first time in 2019. This renewable energy is made up of solar, wind, geothermal, biofuel, and hydroelectric energy. Two sectors of renewable energy are projected to grow in the next decade.

Wind Energy Job Growth

The demand for wind turbine technicians is projected to grow 61 percent in the next decade, according to the U.S. Bureau of Labor Statistics. The number of wind turbines being installed is increasing and there is a need for technicians to monitor, maintain and repair these wind turbines.

Wind turbines generated over 300 billion megawatt hours of energy in 2020, according to the EIA. Advances in wind technology have reduced the cost of producing electricity from wind. This has fueled the growth for wind turbine technicians to maintain and repair the growing wind energy infrastructure.

Final Thoughts

Now that you are interested in a job in renewable energy, it is time to learn more about the energy technology degree program at MIAT College of Technology. The renewable energy industry is expanding, and job opportunities continue to present themselves. Getting an energy technology degree will open up doors to different energy companies. Graduates of MIAT will also receive help to find that entry-level position. There is no better time to train in renewable energy and enter the job market.

Do you have 16 months to start a new career? The Energy Technology AAS Degree Program is a combination of classroom, hands-on assignments and critical thinking skills that train you to become a well-rounded technician in a dynamic industry. Energy Technology employers who answered surveys from the MIAT Career Services Department stated they are looking for applicants who possess critical communication, problem solving, and analytical skills that can be acquired completing a college degree.

Getting trade school training is a great investment in your future and opens doors to a career in a variety of industries! Inquire today to learn more about MIAT’s Energy Technology Degree program.


What Does a Renewable Energy Technician Do?

Do you like working with your hands? Interested in helping the environment by becoming a renewable energy technician? There are many different types of renewable energy, and each one needs a technician to manage the installation, monitoring, maintenance, and repair of their components and systems. So, what is renewable energy?

What is Renewable Energy?

Renewable energy is defined as energy coming from a source that can be regenerated or naturally replenished, according to the Center for Climate and Energy Solutions. The main sources of renewable energy include hydropower, wind, solar, biomass, and geothermal.  Renewable energy is either zero emission, low emission, or neutral emission.

Hydropower – Waterpower captures the energy of flowing water to generate electricity. Water creates electricity by harnessing the flow of water to turn generators as the water flows downhill and produces electricity, called hydroelectric energy. Water can also create electricity from the motion of waves, from the breakdown of elements to hydrogen form H2O, and through hydroelectric energy from dams. Hydrogen energy uses the most common element on earth, hydrogen. Tidal energy is produced by the rise and fall of tides. This kinetic energy is converted into electrical energy.

Wind Energy – Electricity is generated when wind pushes the blades of a wind turbine. Three main components make up a wind turbine: the tower, three blades, and a nacelle. The nacelle is made up of the outer casing, generator, gearbox, and hydraulic brakes.

Solar power – Solar panels capture solar radiation from sunlight by either using a photoelectric effect with photovoltaics on rooftops of residential and commercial buildings or by using a lens or mirror to concentrate sunlight to heat up fluid to turn a turbine to generate electricity.

Biomass – This energy is derived from burning wood, waste, landfill gas, and alcohol fuels. Heat generated from burning these biomass resources creates steam. The steam powers a turbine that creates electricity for the electrical grid.

Geothermal – Heat from the Earth’s surface is harnessed to generate electric power for heating and cooking. To generate geothermal electric power, a well is drilled in search of high temperatures that travel naturally through fissures causing steam to rise. The stem spins the turbine to generate electricity.

What Does a Wind Turbine Technician Do?

A wind turbine technician is responsible for maintaining and repairing components and systems of wind turbines. As a wind turbine technician, you will inspect the exterior of the turbine tower, perform maintenance on the turbine components and systems, test electrical and hydraulic systems, identify and replace worn out components, and service transmission systems. You will also work off-site to collect wind turbine data and monitor the functionality of turbine systems..

Are Renewable Energy Technicians in Demand?

Renewable energy is the fastest-growing source of energy in the United States, according to the Center for Climate and Energy Solutions. Renewables made up more than 17 percent of all U.S. electricity generation in 2018. The increase in usage of renewable energy is due to lower costs, a need for diverse energy sources, and more available resources. The increased demand for renewable energy can also be attributed to the introduction of tax credits and other policy decisions made by the U.S. government.

The U.S. Bureau of Labor Statistics rates energy tech jobs as some of the fastest growing occupations in the next ten years. Demand for wind turbine technicians is expected to grow 61 percent, with demand for solar installers expected to grow 51 percent.

Final Thoughts

Now that you know more about the renewable energy industry, it is time to learn more about how to become a renewable energy technician. Whether you become a powerplant operator, wind turbine technician, or solar installation technician, there is always something new to learn, and with the increase in demand for both renewable energy and the technicians that install, monitor and repair these energy systems, becoming a renewable energy technician is a great opportunity for you to enjoy a challenging career and help the environment at the same time. It’s a win-win!

Energy Technician Degree Program

The Energy Technology AAS Degree Program at MIAT is 16 months in length for full time students, assuming no interruption in training, and is offered at both the Michigan and Texas campuses. The training allows students to focus on their chosen field, graduating faster than it takes to earn a traditional 2 or 4-year college degree or complete a 3 to 5-year apprenticeship.

Wind Turbine Technician Program

The Wind Power Technician Program from MIAT College of Technology is 7 months in length for full time students, assuming no interruption in training, and is offered at both the Michigan and Texas campuses. The Wind Power Technician Program provides the hands-on training, practical experience and industry support it takes to pursue a rewarding career in the renewable energy industry.

Does a career in renewable energy interest you? To learn more about Energy Technician training and to explore if MIAT is right for you, fill out the form on this page. Contact us if you are interested in becoming a renewable energy technician today.



The Importance of Customer Service in HVAC

Do you get along with most people? Enjoy fixing things around the house? If so, then becoming an HVAC technician may be the right career for you. An HVAC technician must be good with their hands, a problem solver, someone that pays attention to detail, and they must also be good communicators. Why? As an HVAC technician, you will deal with the public. Whether it is a residential customer or construction supervisor, working in HVAC demands good communication and customer service.

What is Customer Service?

Customer service is the experience that a customer has when purchasing a product or using a service. Good customer service allows the customer to get what they ask for in a timely manner and at a price that is expected. Good customer service will create loyal customers and help build a clientele through positive experiences.

Why is Customer Service Important in the HVAC Industry?

Customers are the life blood of any HVAC business. Before you can make any money or work on an HVAC system, you will need to get customers. Good customer service is infectious. Happy customers will leave positive reviews on Yelp, and they will tell their friends when they need a referral. Whether you work for an HVAC business or you go out on your own, having happy customers is important to creating a loyal clientele. You want to be the go-to for HVAC systems. Next time your customer needs maintenance or repair on their HVAC system, they should know exactly who to call.

What are Elements of Good Customer Service?

Certain skills and qualities come together to help you offer good customer service. Some of the skills include communication, active listening, and patience. The qualities of an HVAC technician that help you offer good customer service include honesty and respect. With these elements, you can offer your customers good service and create loyal HVAC customers.


When you are not working on an HVAC system, you will spend the rest of your time talking with customers, coworkers, supervisors, or vendors. When you are not fixing an HVAC system, you are talking with someone about an HVAC system. Offering quality communication helps reduce any misunderstandings and creates a positive experience for customers.

You will also need good written communication skills as an HVAC technician. After monitoring, maintaining, or repairing a heating, air conditioning, or ventilation system, you will need to write up a report and convey the work completely to the customer. The ability to write concisely and clearly helps you communicate with your customers.

Active Listening

If you listen to your customers, you will know exactly what they need. Good customer service involves active listening to hear what they are saying and understand what they need. Also, make sure you clarify what they are saying if something does not make sense.


Many customers will not know anything about HVAC or how it works. Customers can be unhappy if their air conditioning is not working in the middle of summer. The ability to stay patient with a customer and answer all their questions will put them at ease.

You will also need patience when working with an HVAC system. It is important to be methodical and not miss anything that can make the HVAC system malfunction. You don’t want your customer’s heating or air condition to stop working when they need it the most.


When helping a customer, make sure to offer them an estimate of what the work will cost. Whether it is labor, parts, or other expenses, it is important to be honest about the cost of the HVAC work. You may make an extra buck by charging a customer too much; however, they will leave a review or tell a friend about a poor experience, and you will lose future business. Nothing is worse than a negative comment on Yelp or Angie’s List. Everyone gets to see it, and it is a reflection of your work for future customers.


A customer will respond to a respectful HVAC technician. When entering someone’s home, make sure to wear the proper coverings to not track dirt and grime on their carpet. Always clean up after you are done, and put it back to its original condition. Showing respect to your customers will allow them to create a positive attitude toward you and your HVAC services. If they like you enough, they may even give you a positive review.

Final Thoughts

Whether you work for an HVAC system or open up your own shop, customer service is key to customer retention. With customers, you will have the cashflow needed to be successful, so treat your customers right. You never know when they will meet someone that needs your services. A positive experience, honesty, and respect will help you build a loyal army of HVAC customers.

Does a career as an HVAC Technician interest you? The HVACR Technician Program at MIAT is 9 months in length for full time students, assuming no interruption in training, and is offered at both the Michigan and Texas campuses. The training allows students to focus on their chosen field, graduating faster than it takes to earn a traditional 2 or 4-year college degree or complete a 3 to 5-year apprenticeship. To learn more about HVACR Technician career training and to explore if MIAT is right for you, fill out the form on this page.

Contact us if you are interested in becoming an HVACR technician today!

Accredited by ACCSC Accrediting Commission of Career Schools and Colleges. 





Shining a Spotlight on Welders and Financial Literacy This Month

By John Willis, MIAT College of Technology, Houston Campus President

The month of April has been designated as National Welding Month as well as Financial Literacy Month. How and why do these two designations become worthy of contemplation? What’s the connection between welding and financial literacy?

In preparing for my blog this month, I had the opportunity to pause and reflect upon the value that welders deliver to society as well as the financial independence that is attainable for those men and women who pursue a career in welding or any other skilled trade.

Welders play a key role in just about every aspect of life and work while accomplishing their tasks in all types of weather conditions, on earth and below the surface of the sea. According to the American Welding Society, the welding industry will face a shortage of about 400,000 welders by 2024. The average age of a welder is 55, and experienced welders who are approaching retirement will leave our nation with a significant deficit in skilled welders in the work force. (more…)

Modern Day Rosie the Riveters: Women Prove to Be Valuable Assets for Essential Roles In the Skilled Trades

By John Willis, MIAT College of Technology Houston Campus President

March is Women’s History Month, which is a perfect time for kicking off a major initiative to encourage and support women in the pursuit of careers in the skilled trades.  MIAT College of Technology’s campuses in Houston and Canton near Detroit are committed to supporting women and men of all ages and stages of their life in acquiring essential knowledge and skills that will equip them for gainful employment in the skilled trades.  Given the well-deserved attention that essential workers have garnered since the World Health Organization declared  COVID-19 a pandemic in March 2020,  this is a great opportunity to emphasize the value of being employed in the skilled trades.  Also, with the recent inauguration of Kamala Harris as the first woman to occupy the Office of Vice President of the United States of America, it is time for career schools, such as ours, to tackle the gender stereotyping that can often still occur in certain careers — especially in the skilled trades.

MIAT leaders, faculty and staff know that women are well-suited for jobs in historically male-dominated fields such as welding, aviation maintenance, HVAC, and energy – to name just a few.  We are on a mission to  recruit more women to our college and offer them the opportunities that a skilled trade can offer. We are seizing the opportunity to demonstrate that career paths should always be based on a person’s passion, ambitions, and abilities – and not a person’s gender, race or ethnicity. Now and for the foreseeable future, we are adopting and maintaining a leadership position in telling the stories of accomplished women in the skilled trades. Our ultimate goal is to encourage more women to pursue rewarding careers as essential skilled workers.

Adding considerable credibility and support to our 2021 mission to recruit women in the skilled trades are four extraordinary female instructors at our Houston campus. In fact, these four women have been interviewed by Houston area television stations and magazines recently to share their personal experiences and to inspire other women to consider a career in the skilled trades. You will learn more about each of these remarkable women who are excellent ambassadors for our school in this blog and over the coming weeks and months. (more…)